Refund policy

Returns

We accept eligible return requests within 14 days of delivery. Submitting a request does not automatically approve a return.

To be eligible, an item must be unused, unwashed, clean, free of pet hair and odors, and returned with its original tags, accessories, and packaging in resalable condition. We may decline items that show wear, use, damage after delivery, missing parts, or other signs that they do not meet these conditions.

Start a return

Sign in to your customer account using the email address associated with your order and the verification code sent to that email. Open the eligible order, select Request return, choose the item and reason, and add any useful details.

Wait for approval and return instructions before mailing anything. Returns sent without authorization, to an address other than the one we provide, or after the stated deadline may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order promptly. If an item arrives damaged, defective, or different from what you ordered, submit a return request and email clear photos of the item, packaging, and shipping label to juniperandtails@gmail.com with your order number. Please contact us within 7 days when possible so we can investigate quickly. This notice period does not limit any rights that cannot legally be limited.

When we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate remedy and cover any required return shipping. Depending on the circumstances, we may offer a replacement, refund, or returnless resolution.

Change-of-mind returns

For eligible returns based on preference, fit, color, or another change of mind, the customer is responsible for return shipping. Original shipping charges and optional expedited-shipping charges are not refundable unless required by law or the return resulted from our error.

Items that cannot be returned

• Personalized, monogrammed, custom, or made-to-order items, unless damaged, defective, or incorrect
• Gift cards
• Items marked final sale or clearance before purchase
• Items that have been used, washed, altered, soiled, damaged after delivery, or returned without required parts or packaging

Refunds

We will inspect authorized returns after they arrive. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. We do not issue a refund merely because a package was mailed; the item must be received and meet the eligibility conditions above.

If more than 15 business days have passed since we approved your refund, email juniperandtails@gmail.com.

Exchanges

We do not process direct exchanges through the return-request form. For a different item or size, return the eligible original item and place a new order.

Nothing in this policy limits rights or remedies that cannot be waived under applicable law.